Terms of Use
Last updated: October 2026
These terms cover the Evolve app, the Evolve AI membership with Evolve Coach, our AI coach, 1-on-1 coaching, and this website, all provided by HQ Evolve Group. By creating an account or buying from us you agree to them. The Privacy Policy and Refund Policy are part of these terms.
1. Who can use Evolve
You must be 18 or over, able to take part in an exercise program or cleared by a medical professional to do so, and able to enter a binding agreement. The 8-week program isn't for anyone under 18, pregnant or breastfeeding, with a history of eating disorders, or with a medical condition that doesn't have their GP's OK. One account per person; keep your login private and tell us if you think it has been used by someone else.
1-on-1 coaching, the 8-week program and the giveaway. Not open to Western Australian residents for now.
2. What you are buying
The Evolve AI membership is the app plus Evolve Coach: AI-generated training programs and meal plans, nutrition targets, logging, progress tracking, ranks, and a chat with Evolve Coach. It is self-managed. No human coach is included.
1-on-1 coaching is a real coach writing your program, reviewing your check-ins and messaging you, delivered through the app. New clients start with the 8-week program: 8 weeks of 1-on-1 coaching, paid up front. You join after a free call: if it's a fit, we send you a secure payment link. Nothing is sold through the website itself. If you were coached by us before the 8-week program, you keep the price and terms you agreed. These terms cover coaching too.
Our prices. The 8-week program has one full price. Two ways to get 25% off it: join with a current client's code, or enter our giveaway while a round is open and qualify, which gives you 25% off until 11:59pm on the 16th of that month (see the giveaway terms). One discount per person, new clients only. After the 8 weeks, coaching is billed at our weekly price, or as a year with the full price of the 8-week program taken off. The price you pay is said on your free call and shown on your payment link and checkout before you pay.
After the 8 weeks. Around week 4 you and your coach book a progress review: how you're going, and your options after the 8 weeks, including the year and its prices. Commit to a year and your whole 8-week fee comes off it. The year offer comes to you in writing, and nothing is agreed until you say yes to it yourself, before the end of week 6. You choose one of two:
- The year, paid up front. 52 weeks of coaching, with the full price of the 8-week program taken off a year at our weekly price, and your price locked in.
- Week to week. Our weekly price, no commitment, 2 weeks' notice to stop.
If you don't choose, you carry on week to week from week 9. To stop after the 8 weeks, let us know by the end of week 6. Your year is 52 weeks of 1-on-1 coaching, paid up front. It starts at week 9, straight after your 8 weeks. The year offer (your 8-week fee taken off and, paid up front, your price locked in) is open until the end of week 6, the same day as the last day to tell us you want to stop after the 8 weeks: say yes before the end of week 6. Your offer shows the date. If a public holiday falls in the 2 weeks after week 6, your offer closes a few days earlier, on the date it shows, so you always get your 10 business days to change your mind before the year starts.
The year, paid up front. The price of a year at our weekly price, less the full price of the 8-week program (the same year price whether you paid the full price, 25% off, or won your 8 weeks in our giveaway), paid in one go at the price and on the date shown on your year offer and checkout before you pay. Your price is locked in: pay your year up front and the renewal price on your checkout never goes up for as long as you stay with us. If you cancel and come back later, you join at the price at the time. It renews each year unless you cancel. We email you 30 days before it renews, with the date and the price, and again 14 days before (the last day to give notice). To stop, or to switch to week to week, give 2 weeks' notice before your renewal date. Hurt or travelling? Ask your coach to pause it: the pause moves your renewal date later by the same time. It isn't refundable for change of mind, and billing errors are always refunded in full. Your rights under the Australian Consumer Law aren't affected.
Changing your mind about the year. Changed your mind? You can cancel your year at no cost any time before it starts at week 9, and you always get at least 10 business days after you say yes: message your coach or email hello@hqevolve.com. Nothing is charged for the year before it starts, and if you cancel it you go back to what you'd have had without it (week to week from week 9, or stopping after your 8 weeks, as you choose), with nothing to pay for the year. You also have the cancellation rights the Australian Consumer Law gives you. We never change the price of a year during its 52 weeks.
Week to week. Our weekly price, billed weekly in advance, with no commitment, until you cancel with 2 weeks' notice. Your coaching carries on through the 2 weeks, and any payment that falls due during them still applies.
Included while you're coached. The Evolve app is included the whole time you're coached. When your coaching ends, so does the included app.
Referring friends. Refer a friend, get 4 weeks free. Every friend who joins with your code gets 25% off their first 8 weeks, and you get 4 weeks of coaching free. Share your code from the Evolve app (Refer a friend): you send it to your friends yourself, from your own phone, and we don't contact them unless they choose to hear from us. When a friend uses your code and pays for their 8 weeks, your 4 free weeks are added straight away as a credit on your next 4 weekly coaching payments (or, if you paid for a year up front, off your next renewal). If you aren't paying for coaching at the time, the weeks are saved for when your payments start again. There's no limit on how many friends you refer. One discount per person, new clients only. If a friend's payment is refunded or charged back, we may take back the free weeks it earned. Free weeks come off your own coaching payments: they are never paid out as cash and can't be passed to someone else.
What is included is described on the sales page at the time you buy. We improve the app constantly and may add, change or remove features; if a change materially reduces what you pay for, you can cancel and we'll refund the unused part of anything you've paid in advance.
3. Evolve Coach is software
Evolve Coach is artificial intelligence. It is not a human and not a qualified health professional. It generates programs, plans and replies from the information you give and log, it can be wrong, and its output is general fitness guidance, not medical, dietetic, physiotherapy or psychological advice. Apply your own judgment, stop if something hurts, and see a qualified professional for anything clinical. Evolve Coach says it's AI whenever you ask.
Evolve Coach is not a crisis service and nobody at Evolve watches chats in real time. If you're in danger, call 000. For support any time, Lifeline is on 13 11 14.
4. Your health is your call
Exercise carries risk. You confirm you are fit to train or have medical clearance, you will disclose injuries and conditions honestly so the app and your coach can work around them, and you take part at your own risk. If you are pregnant, have a heart condition, are recovering from injury or surgery, or are on medication that affects exercise or diet, get your doctor's clearance first. Nothing we provide is medical advice or a substitute for it.
5. Trial, price and billing
Prices are in Australian dollars. If you subscribe on the website they are charged by Stripe; if you subscribe in the iPhone app they are charged by Apple to your Apple ID under Apple's terms; if you subscribe in the Android app through Google Play they are charged by Google under Google Play's terms. The Evolve AI membership starts with a 14-day free trial. We take no payment details to start it, and nothing is charged unless you pick a plan. The first payment is taken when you pick one; if you pick one on the website while the trial is still running, the charge is held until the trial's last day so you lose no free days. In the iPhone or Android app, Apple or Google bill you from the day you subscribe. From then it bills weekly or yearly at the price shown when you joined, in advance, until you cancel. We will give you at least 30 days' notice by email before any price change applies to you, except a locked year price (section 2), which we never raise while you stay. Failed payments pause the membership until they clear. 1-on-1 coaching is billed by Stripe. The 8-week program is paid up front when you start, at the price on your secure payment link and checkout, which you see before you pay. After your 8 weeks you choose: a year with your whole 8-week fee taken off, or week to week. If you don't choose, you carry on week to week from week 9. To stop after the 8 weeks, let us know by the end of week 6. Week to week coaching is billed weekly in advance, at the price on your checkout, until you cancel. The year is billed as set out in section 2. Clients coached before the 8-week program keep the price they agreed.
6. Cancelling
Cancel the Evolve AI membership any time in the app (Settings, then Membership and billing), or email us if you pay by card on the web. If you subscribed through Apple, you cancel it in your Apple ID's Subscriptions; Manage subscription in the app takes you there. If you subscribed through Google Play, you cancel it in the Play Store under Payments & subscriptions. Billing stops from the next cycle and you keep access until the end of the period you have paid for.
1-on-1 coaching needs 2 weeks' notice to cancel: message your coach in the app or email us. Your coaching carries on through the 2 weeks, and any payment that falls due during the notice period still applies; then billing stops. After your 8 weeks you choose: a year with your whole 8-week fee taken off, or week to week. If you don't choose, you carry on week to week from week 9. To stop after the 8 weeks, let us know by the end of week 6. The 8-week program itself is paid up front, so cancelling during it stops what comes after, not the 8 weeks. On the year, give 2 weeks' notice before your renewal date and it won't renew; the year you've paid for runs its full 52 weeks.
Refunds are set out in the Refund Policy. For Evolve AI paid by card on the web, there are no refunds for change of mind and billing errors are always refunded; paying in the App Store, refunds are Apple's decision; paying through Google Play, ask Google Play first. 1-on-1 coaching payments are not refundable for change of mind, except a giveaway win after buying your 8 weeks (section 13). You can cancel a year at no cost before it starts (section 2). The 5 kg Guarantee (section 12) is free coaching, not a refund. Billing errors are always refunded. Your rights under the Australian Consumer Law are not affected.
7. Fair use
Do not share your account, scrape or copy the app or its content, reverse engineer it, upload anything unlawful or harmful, harass coaches or other members in group spaces, or use Evolve Coach to generate content unrelated to your own training and nutrition. We may limit or suspend accounts that do. AI usage has fair limits to keep it fast and available for everyone; they are shown in the app when you reach them. A limit never blocks Evolve Coach's safety reply to a message our safety check recognises as a sign you might be at risk, and Evolve Coach's reply saying it has reached a limit also gives Lifeline (13 11 14) and 000.
8. Your content
Everything you log, write, photograph or record stays yours. You give us a licence to store and process it to provide the service, including sending the relevant parts to our AI and hosting providers as described in the Privacy Policy. We will not use your photos, videos or results in marketing without your separate written permission.
9. Our content
The app, Evolve Coach, program templates, meal plans, articles and branding are owned by HQ Evolve Group and licensed to you for personal use while you are a member. Do not copy, resell or distribute them.
10. App stores
If you use Evolve through the Apple App Store or Google Play, their terms also apply, and any in-app purchase is processed and refunded under their rules. Your rights under the Australian Consumer Law are not affected. Apple and Google are not responsible for the app or its content.
11. Results
Photos and testimonials are individual results. Yours depend on your effort, adherence, starting point and health. We can't promise you'll lose 5 kg in 8 weeks: it's the goal we work towards with you. What we do promise, if you meet the conditions and don't get there, is the free coaching in section 12.
12. The 5 kg Guarantee
The promise. Lose 5 kg in 8 weeks or we keep coaching you free until you do. Conditions apply.
The conditions. Your coach confirms on your first call that 5 kg is a safe, realistic goal for you; if it isn't, you can still join, just without the guarantee. Then, during your 8 weeks:
- You complete every weekly check-in (8 of 8).
- You do at least 90% of your planned sessions.
- You log your food at least 6 days a week.
- You weigh in properly, each time with a photo of the scale (or your coach verifies the weigh-in).
How it's measured. Your starting weight is your first weigh-in in week 1 and your result is your weigh-in at the end of week 8, each with a photo of the scale in the Evolve app (or verified by your coach). Check-ins, sessions and food logging are counted from the app.
What you get. If you met every condition and haven't lost 5 kg by the end of week 8, and you claim it (below), we keep coaching you free, week by week, for as long as you keep meeting the same conditions, until a weigh-in shows you've lost 5 kg from your starting weight. We pause your week to week payments for those weeks. If you've taken the year, the free weeks are added to the end of your year instead. It is free coaching: it is never a refund or cash.
Who it's for. Everyone on the 8-week program, at the full price, with 25% off, or as the giveaway's winner. It isn't for anyone under 18, pregnant or breastfeeding, with a history of eating disorders, or with a medical condition that doesn't have their GP's OK. One guarantee per person.
How to claim. To claim, message your coach within 14 days after your 8 weeks end (in the app, or email hello@hqevolve.com). Nothing happens unless you ask. We check your record in the app and tell you in writing whether the guarantee applies. If you think we got it wrong, email us within 30 days and we will reply within 10 business days.
Refunds. Coaching payments aren't refundable for change of mind (section 6), except a giveaway win after buying (section 13). Billing errors are always refunded in full. Your rights under the Australian Consumer Law aren't affected.
Who gives this guarantee. HQ Evolve Group, a business name of Nicholas Trotter (ABN 22 851 950 861), 10 Fenton Street, Hamilton VIC 3300, 0492 967 550, hello@hqevolve.com.
Costs. Claiming costs you nothing. The benefits of this guarantee are in addition to other rights and remedies you have under the law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
13. Our giveaway
We run a giveaway from time to time. In each round we give away one 8-week program, judged on a 25-word answer; a round is open only when hqevolve.com/win says so. It has its own rules: the giveaway terms. Qualified entrants get 25% off their 8 weeks until 11:59pm on the 16th of that round's month. If you win after buying. If you buy your 8 weeks and then win the giveaway, we refund what you paid for your 8 weeks, to the card you paid with, within 14 days, and you keep your coaching.
14. Liability
To the extent Australian law allows, we are not liable for indirect or consequential loss, or for injury or loss arising from training or eating in a way we did not prescribe or after you were told to seek medical advice. Nothing here excludes rights you have under the Australian Consumer Law.
15. Ending the agreement
You can end it by cancelling and deleting your account in the app (1-on-1 coaching needs 2 weeks' notice to cancel, as set out in section 6). We can suspend or end accounts that break these terms, with notice where the law requires it, and we will refund any unused prepaid period you paid by card on the web, less any amount the law allows us to keep. An App Store payment can only be refunded by Apple, and it's Apple's decision. For a Google Play payment, ask Google Play first. Your rights under the Australian Consumer Law are not affected.
16. Changes and law
We may update these terms; we will post the new version here with a new date and tell you in the app or by email about anything material before it applies. A change that is to your disadvantage never applies to an 8-week program or a year you've already paid for or committed to, and you can cancel before it applies to you. These terms are governed by Australian law, and any dispute goes to an Australian court.