Refund Policy

Last updated: October 2026

This covers the Evolve AI membership and 1-on-1 coaching (the 8-week program, then week to week or the year). In short: you can cancel Evolve AI any time, the 8-week program is paid up front, week to week coaching needs 2 weeks' notice to cancel, coaching isn't refundable for change of mind (we do refund your 8 weeks if you win our giveaway after buying them), and billing errors are always refunded in full. Your rights under the Australian Consumer Law aren't affected.

1. Cancelling Evolve AI

You can cancel the Evolve AI membership any time. You won't be billed again, and you keep access until the end of the period you have already paid for.

Card on the web (on this website or in the web app, billed by Stripe): in the app, Settings, then Membership and billing, then Manage billing. Or email us and we will cancel it for you.

App Store: iPhone Settings, then your name, then Subscriptions. Manage subscription in the app takes you there. Apple only lets you cancel an App Store subscription from your Apple ID.

Google Play: the Play Store, then Payments & subscriptions, then Subscriptions.

On the free trial there is nothing to cancel. Deleting your account doesn't cancel a subscription, so cancel it first.

1-on-1 coaching is cancelled differently, with 2 weeks' notice: see section 5.

2. Refunds

No refunds for change of mind. We don't refund a payment because you changed your mind, didn't use Evolve, or forgot to cancel before it renewed. Cancelling stops the next payment; there is no partial refund for the rest of a period you have paid for.

Billing errors are always refunded. If we charge you the wrong amount, charge you twice, or charge you after you cancelled, email us and we will refund that charge in full. Refunds go back to your original payment method within 14 business days.

Your rights under the Australian Consumer Law. Our services come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in this policy limits them, however you pay. In plain words: if a service we sell has a major failure, isn't provided with due care and skill, or isn't fit for the purpose we said it was for, you're entitled to a remedy, and for a major failure that includes cancelling and a refund for the part you haven't used.

3. App Store and Google Play

App Store (the iPhone app): Apple takes the payment, and refunds are Apple's decision under Apple's own rules. Ask Apple at reportaproblem.apple.com. We can't refund an App Store payment ourselves.

Google Play (the Android app): ask Google Play first, at play.google.com/store/account (Order history, then Request a refund). Google Play's own refund rules apply. If Google Play sends you to us, email hello@hqevolve.com.

Section 2 is for payments we take ourselves; it doesn't change what Apple or Google decide. Whichever way you paid, if something in Evolve isn't working as it should, email us too.

4. The free trial

The free trial is 14 days. No card is needed and nothing is charged unless you pick a plan. If you pick one on the website while the trial is still running, the first charge waits until the trial's last day. If you subscribe in the iPhone or Android app, Apple or Google bills you from the day you subscribe, under their rules, and your free days end then.

5. 1-on-1 coaching

The 8-week program is paid up front. New clients start with 8 weeks of 1-on-1 coaching, at the price on their payment link, paid in full when they start. Your coach plans and delivers it from the first day, so it isn't refundable for change of mind, including if you stop training or don't use your coaching. And if you buy your 8 weeks and then win our giveaway (section 13), we refund what you paid for them, to your card, within 14 days.

Then week to week, or the year. After your 8 weeks you choose: a year with your whole 8-week fee taken off, or week to week. If you don't choose, you carry on week to week from week 9. To stop after the 8 weeks, let us know by the end of week 6.

• The year, paid up front: your 8-week fee taken off, your price locked in, renewing each year unless you give 2 weeks' notice before your renewal date. Not refundable for change of mind.
• Week to week: our weekly price, billed weekly in advance, 2 weeks' notice to stop.

Changed your mind about the year? Changed your mind? You can cancel your year at no cost any time before it starts at week 9, and you always get at least 10 business days after you say yes: message your coach or email hello@hqevolve.com. Nothing is charged for the year before it starts, and if you cancel it you go back to what you'd have had without it (week to week from week 9, or stopping after your 8 weeks, as you choose), with nothing to pay for the year. You also have the cancellation rights the Australian Consumer Law gives you.

Free weeks earned by referring friends come off your coaching payments and are never paid out as cash.

Cancelling needs 2 weeks' notice. To cancel, message your coach in the app or email hello@hqevolve.com. The 2 weeks start the day you tell us. Your coaching carries on through them, and any payment that falls due during the notice period still applies. After that, billing stops. Cancelling during the 8-week program stops what comes after it, not the 8 weeks you've paid for.

Coaching payments are not refundable for change of mind. 1-on-1 coaching is a real coach's ongoing personal time: calls, check-in reviews and programming, delivered as you go. So we don't refund a coaching payment because you changed your mind, stopped training or didn't use your coaching, and there is no partial refund for time you have paid for, including the notice period. If your coaching is paused, weekly payments stop while it's paused.

Billing errors are always refunded. If we charge you the wrong amount, charge you twice, or charge you after your coaching has ended, email us and we will refund that charge in full. Your rights under the Australian Consumer Law aren't affected.

Already a client? If you were coached by us before the 8-week program, you keep the price and terms you agreed.

6. Chargebacks

Please contact us before starting a chargeback: a billing error is quicker to fix by email, and we will work to resolve issues fairly. Contacting us first doesn't affect your right to ask your bank for a chargeback.

7. Contact

Billing errors, refund requests and questions: hello@hqevolve.com. Email from your account email so we can find your payment.